Accessibility Information

Here's everything you need to know about accessibility at The Opera House if you're attending an event

Wheelchair access

The Opera House has eight accessible spaces and eight companion seats located in the stalls on the ground floor of the venue.

Wheelchairs provided by the venue

Wheelchairs are available at the venue but require you to give advanced notice so we can ensure they are on-site during the event. If you would like access to a wheelchair, contact Venues Wellington.

Reduced mobility access

  • Stalls – The entrance is via the ground floor with no stairs
  • Dress Circle – Access is via two flights of stairs
  • Gallery – Access is via an additional six flights of stairs

Additional information:
Please note that due to The Opera House being a historic venue, there is no elevator access. Some seats may be at a steep level and may not be suitable for patrons who experience vertigo. When seated, walkers need to be stored under your seat for the duration of the show, to avoid creating a safety hazard.

If you need additional assistance at the venue, please ask our friendly staff, who are trained to help.

Parking, drop off and pick up points

The Opera House does not provide public parking and has no allocated drop-off zone. However, the venue is in the heart of the city, so there is convenient street parking and parking buildings nearby. Check Wellington City Council's parking information.

If you're planning on driving to an event, allow extra time to find a carpark. Or if you're taking public transport, there are Metlink bus stops in the area.

Visually impaired

Guide dogs, FOH help, audio described performances & touch tours

As per the Human Rights Act 1993 and the Dog Control Act 1996, guide dogs are welcome at The Opera House. If you're attending an event and plan on bringing your guide dog, let us know ahead of time so we can accommodate accordingly.

If you need additional assistance at the venue, please ask our friendly staff, who are trained to help.

Hearing impaired

Audio loops & sign language interpreted performances

The Opera House has 10 wideband infrared stethophone hearing loop receiver headsets, with coverage to all stalls. If you need a headset, please contact Venues Wellington so we can make sure we have this available for you on the day.

For more information or advice on purchasing tickets with audio loop, contact our official ticketing agent Ticketmaster, on (09) 970 9711 or email [email protected]

Contact & booking tickets

For more information on accessibility at The Opera House, contact Venues Wellington.

To book accessible tickets, or for more information on accessible ticketing, contact Ticketmaster on (09) 970 9711 or email [email protected]

Accessibility rating

The Opera House has a Bronze accessibility rating.